Sculptaire

Returns & Refunds

Last updated: November 12, 2026

Summary

Shapewear is intimate apparel. To protect every customer, we only accept returns of items that are unworn, unwashed, undamaged, with all original tags attached, the hygiene liner intact and in the original packaging. Please try the bodysuit on over underwear and keep the tags on until you are sure of the fit.

Return window

You must request a return by email within 30 days of delivery (delivery date as shown by the carrier's tracking). Once we approve the request, the item must be shipped back within 7 days. Requests or parcels outside these windows cannot be accepted.

Items that cannot be returned

• Items that have been worn, washed, altered, stretched out of shape, or that show makeup, deodorant, perfume, pet hair or body oils.
• Items with removed or damaged tags, or without the hygiene liner.
• Items marked as final sale, and free gifts.
• Items returned without prior approval, or sent to an address other than the one we provide.

How to return

1. Email with your order number, the item(s) and the reason for the return. Include clear photos of the item with the tags attached.
2. We reply within 1–2 business days. If the return is approved, we send you the return address and instructions. Do not ship anything before you receive them.
3. Ship the item with a tracked service and send us the tracking number. You are responsible for the parcel until it reaches us.

Return shipping

Return shipping costs are paid by the customer, unless the item arrived defective or we sent the wrong item. We recommend a tracked service; we cannot refund parcels lost in transit without tracking.

Inspection and refunds

Every return is inspected when it arrives. If it meets the conditions above, we refund the price paid for the returned item(s) to the original payment method within 5–10 business days. Original shipping charges, if any, are not refundable. If the item does not meet the conditions, we will tell you and can send it back at your cost; it will not be refunded.

Bundles: if you return part of a bundle (2 or 3 bodysuits), the refund is calculated at the bundle price per item, not at the single-item price. For example, returning one bodysuit from a 2-pack refunds $35.00.

Size exchanges

If the size doesn't fit, email us within 30 days of delivery. We exchange unworn items meeting the conditions above for another size, subject to availability. One exchange per order. Return shipping for the exchange is paid by the customer; we ship the new size free of charge.

Defective or wrong items

Email us within 7 days of delivery with your order number and clear photos showing the defect or the wrong item. After we confirm it, we send a replacement or a full refund at no cost to you. Normal compression tightness and small color differences between screens are not defects.

Before you open a dispute

Please contact us first. Almost every issue is solved faster by email than through a bank dispute. If a chargeback is opened while we are already handling your request, we will share our full correspondence and tracking with the payment provider.

Your statutory rights

Nothing in this policy limits any rights you have under the consumer protection laws that apply to you.

Seller: Nine Unit Group S.R.L., a company registered in Romania
Tax ID (CUI): 54549440 · Trade Register No.: J2026027060009
Registered address: Intr. Gheorghe Simionescu 19, Apt. B26, Sector 1, Bucharest, Romania
Email:

← Back to the shop